How We Work:
Clear, Fair, and Built Around You

How to Schedule Your Project

Complete the Initial Inquiry

Please submit your inquiry here
Please include as much detail as possible in your message, including:
- A photo of the current wall or space
- Wall dimensions (height and width)
- Any inspiration photos, desired materials or finishes, and your ideal timeline

Consultation

We offer a free 15-minute virtual consultation or a paid in-home visit. If you book your project, the in-home consultation fee is credited toward the final invoice.

Estimate

You’ll receive a written estimate within 3 business days. The estimate will include labor hours, material costs, and a proposed start date. Estimates are valid for 14 calendar days.

Booking

To secure your project on our schedule, you’ll need to approve the estimate in writing and submit the required deposit (see Section 2).

Pre-Start Confirmation

One week before your project begins, we’ll confirm all final details—such as access instructions, paint colors, outlet locations, or TV/fireplace measurements.

We understand things happen. If you need to move your project date, rescheduling fees apply based on the notice given:
- If you reschedule with less than 7 days’ notice, a $250 rescheduling fee applies.
- If Salley’s Home Improvement initiates the reschedule for any reason (such as weather delays, supplier issues, or personal emergencies), we will apply a $50 discount for projects under $1,000 or a $100 discount for projects $1,000-$3,999 and a $200discount for any projects over $4,000, as a courtesy.
- If you reschedule with 7 to 13 days’ notice, a $100 rescheduling fee applies.
- If you reschedule 14 or more days in advance, there is no fee. You may reschedule once within 90 days of your original date.

Once the project has been booked, any changes to the scope or design must be documented in writing and approved before proceeding. A 20% deposit on any additional costs is required before extra work begins. Large changes may affect the overall timeline and completion date.

We take pride in the quality of our work. If a workmanship-related issue comes up within 6 months of completion, we’ll return and fix it at no labor cost to you.

For projects under $2,000, a 50% deposit is required within 3 days of estimate approval.

For projects between $2,000 and $10,000, a 25% deposit is required within 5 days of estimate approval. For projects over $10,000, a 10% deposit is required within 7 days of estimate approval.

Deposits reserve your spot on our calendar and are applied toward the final invoice or first progress payment. Once materials are purchased, deposits are non-refundable.

We accept ACH transfers, debit/credit cards, Zelle, Apple Pay, Cash App Klarna & Afterpay . Custom or specialty materials are non-returnable and non-refundable once ordered

If you cancel 30 or more days before the scheduled start date, your full deposit will be refunded (minus any custom material costs).

If you cancel between 15 and 29 days before the start date, 50% of your deposit will be refunded.

If you cancel with less than 15 days’ notice, the deposit is non-refundable and any custom materials or prep time may be invoiced separately.

If we show up and cannot access the jobsite, the visit is considered a short-notice reschedule, and a $250 fee will be charged to continue.

If we cancel your project for any reason unrelated to payment or jobsite safety, you’ll receive a full refund of your deposit and we’ll help refer another trusted contractor if possible.

All communications will be handled by Damon Salley Jr., and you’ll receive his direct contact information upon booking.
We respond to DMs and emails within 24 business hours.
Paint colors, layout changes, and design selections must be approved in writing (email or text) to avoid delays.

By submitting your deposit or allowing work to begin, you agree to the terms outlined in this policy. This is the most current version and overrides all previous versions.
- Questions? Ready to start your project?
- Email: damonsalleybuilds@gmail.com
- DM: @damonsalley_